Check the drive belt to make certain it is around the gold colored motor pulley located at the upper left corner of the turntable (at about the 10 o'clock position).
To do this, first unplug the power cord from the AC power outlet then remove the black felt record mat from the turntable. Next, rotate the platter by hand until one of the large rectangular shaped openings is up at the 10 o'clock position. Look down through the opening and locate the gold colored motor pulley. Is the belt around it and is the belt taught?
If it is not, remove the record platter from the turntable, turn it over and reinstall the drive belt. The belt goes around a rim that goes around the underside of the platter. The rim is located about 1-1/2 inches in from the outer edge of the platter. Make certain the belt lies flat all the way around the rim. A twist in the belt may cause it to come off when running.
Turn the platter right side up and place it back on the turntable. Again rotate the platter by hand until one of the large rectangular shaped openings is at the 10 o'clock position. Look into the opening and locate the drive belt at the inside edge of the opening. Grasp the belt and stretch it over and around the motor pulley. Make certain the belt is seated in the tapered section of the pulley, not sticking up above the top flat part of the pulley.
To reset the turntables automatic cycle to the STOP position, press and release the STOP button. Then while holding the tonearm down in the tonearm rest with one hand, rotate the record platter by hand with the other hand at least 10 full revolutions CLOCKWISE.
Plug the power cord into the AC power outlet and place a record on the platter. Press the START button to test the turntable for proper operation.
If the turntable still does not function properly, either return it to the reseller that it was purchased from for an exchange, or return it to us for repair/replacement. Following is a link to our Return Instructions should you need to return it to us.http://www.audio-technica.com/cms/s...